Shipping & returns
Know Before You Order
Straightforward shipping. Straightforward returns. No runaround.
Shipping ///
Standard orders
Orders are typically processed within 1-2 business days. Once your order ships, you'll receive tracking information by email.
Bite Box™ Shipping
Bite Boxes ship on the 1st and 15th of each month. You'll be charged 7 days before your box ships. Tracking info will be sent when it's on the way.
Shipping Costs
Every Bite Box ships free in the U.S. Free Shipping on all other orders over $100. Standard shipping rates calculated at checkout.
Tracking Your Order
You'll receive a tracking email as soon as your order is on the move.
International Shipping
We currently ship within the United States only.
We plan to expand as we grow.
Packed With Purpose.
Built To Arrive Ready.
Returns ///
Return Window
Eligible items may be returned within 30 days of delivery.
Condition
Gear must be unsued, unwashed, and in original packaging with all tags attached.
Treats & Chews
For the safety of all pups, all treats and chews are final sale and cannot be returned.
Damaged or Incorrect Orders
Something not right? Contact us within 7 days of delivery with your order number and photos of the issue. We'll make it right.
Start a return
Contact our team to start you return. We'll guide you through the process.
Still Have Questions?
Find answers about Bite Boxes, sizing, products, subscriptions, and more.